Privacy Policy & Terms of Service

At Elevate Rehabilitation & Performance, we’re committed to protecting your privacy and ensuring your trust. This policy outlines how we collect, use, store, and protect your information, and the terms that apply when using our website and services.

Privacy Policy

1. What Information We Collect

We may collect the following personal and health-related information:

  • Name, email, phone number, address

  • Date of birth, gender, emergency contact info

  • Health history and injury details

  • Appointment and treatment history

  • Communications and preferences

  • Website usage data (via cookies and analytics)

2. How We Collect Information

We collect information through:

  • Online booking and intake forms (Jane App)

  • Website contact forms

  • Social media messages

  • Newsletter sign-ups

  • VALD HUB for custom exercise programs

  • Google Analytics for website usage

3. Why We Collect It

We use your information to:

  • Book and manage appointments

  • Maintain accurate health records

  • Contact you in case of emergency

  • Send newsletters and clinic updates (if you opt in)

  • Provide exercise programming

  • Improve our services and website

4. Where We Store Your Information

All personal and health data is securely stored using Jane App, which is compliant with Canadian privacy laws (PIPEDA & PHIPA). Only authorized clinic staff can access your records.

5. Data Security

We use administrative, technical, and physical safeguards to protect your data. In the unlikely event of a data breach, we will notify you promptly and follow all required reporting protocols.

6. Cookies and Analytics

We use Google Analytics to track anonymous website data such as pages viewed and time spent on site. Cookies help us improve your experience. You can disable cookies in your browser settings.

7. Third-Party Tools We Use

We may use the following services to deliver care and communication:

  • Jane App – Booking, communication, health records

  • Mailchimp – Newsletters

  • DemandHub – Two-way texting

  • VALD HUB – Exercise programming

  • Google Analytics – Website insights

  • Facebook & Instagram – Social media

We do not sell or trade your information. These platforms only access data required to perform their function.

8. How Long We Keep Your Data

We retain health records for:

  • 7 years after your last appointment

  • 10 years after a minor turns 18

This is required under Ontario healthcare law.

9. Your Rights

You may contact us at any time to:

  • Access or update your information

  • Correct inaccurate data

  • Unsubscribe from emails

  • Request data deletion (subject to retention laws)

10. Minors

We treat minors under 18 with parental or guardian consent. Their profiles and appointments must be created and managed by a parent or legal guardian.

11. Consent to Treatment

By using our online forms or booking software, you consent to:

  • The collection and use of your personal and health information

  • Being contacted for appointment or care-related matters

  • Receiving marketing emails (if you opt in — unsubscribe anytime)

12. Contact Us

Elevate Rehabilitation & Performance

710 Dorval Dr Unit 520, Oakville, ON L6K 3V7

info@elevaterehabilitation.com

(289) 835-2949

Terms of Service

1. Use of Our Services

Our services are intended for rehabilitation and performance care. Any recommendations or exercises are based on individual assessments and are not meant for general use without professional guidance.

2. Medical Disclaimer

Website content is for informational purposes only. It is not a substitute for in-person clinical care or medical advice.

3. No Guarantees

We aim to help every patient succeed, but results vary. Outcomes depend on individual effort, condition severity, and adherence to your treatment plan.

4. Third-Party Links

Our website may contain links to third-party platforms (e.g. Jane App, Google Maps). We are not responsible for their content or privacy practices.

5. Intellectual Property

All content on this site — including text, graphics, videos, and logos — is the property of Elevate Rehabilitation & Performance. You may not reproduce or reuse content without written permission.

6. Changes to These Terms

We may update this policy or our terms at any time. Changes will be posted on this page. Continued use of our website and services means you accept any updates.

If you have questions about this policy or your information, please don’t hesitate to contact us.